FREQUENTLY ASKED QUESTIONS ?

Welcome to our Support Center! Do you need help with something? find answers to your questions? Check the following.
GENERAL HELP
How does the Nigerian Christian singles website work?
What distinguishes a member from a subscriber?
Is it free, or is there a catch?
Why am I unable to send messages?
Is my privacy protected?
Does the site have censored content?
LOGIN HELP
I can’t remember my login details. Is there a way I could find them?
Is it possible to change my password?
PROFILE HELP
Why is it compulsory that I set up a profile before I can use the site?
Is there any fee attached to setting up a profile?
How do I go about setting up my profile?
Can my Username be changed?
How do I go about changing my Profile?
Is it possible to prevent the public from viewing my profile?
Is it possible to delete my profile?
PHOTO HELP
My profile does not have a photo, how can I put one there?
Do I need to do anything to make my photo show on my profile?
Do I need to meet any requirements before I can add my photos?
Why did my photo disappear from my profile?
SEARCH HELP
How do I search?
How can I get a member name through search?
Why is my search not giving any results?
What does a match mean?
I don’t know how to refine my searches.
I’d like to add ratings and notes, but I don’t know how to do it.
I have recorded some notes and ratings; how can I view them?
How do I go about editing a note or a rating?
CONTACTING OTHER MEMBERS
I need help to contact another member
Will that make my details disclosed?
How do I send a reply message to a member that has just sent me a message?
Do I have to first be a subscriber before I can receive messages?
Is there any way you could help so that I can receive messages in another email inbox apart from my regular email?
I need to stop messages from a known member. How do I do that?
SUBSCRIPTION HELP
What is the cost of subscribing to Nigerian Christian Singles?
How do I go about the payment process?
How safe is it if I choose to use my credit card information on the Nigerian Christian Singles site?
What am I going to see on my credit card account statement?
Is subscription renewal automatic?
I wish to delete my profile but I still have an unused subscription. Will I get a refund of my balance?
Will the site retain my profile even if my subscription expires?

ANSWERS GENERAL HELP

HOW DOES NIGERIAN CHRISTIAN SINGLES WEBSITE WORK?

Nigerian Christian Singles enables you to find and interact with singles through a safe and secure means. Basically, you just use a nickname as your username (to stand as your alias or screen name) and create a profile with a brief description of yourself and then choose the type of people you want to connect with. Members of the site are able to view other people’s profile. When you are interested in connecting with the person you have seen, you can contact the person by sending him/her a message through the site. They will receive the message in their email inbox with your Username as the sender. Your email address and your real name remain undisclosed. On the flip side, other members of the site can also contact you in the same way. You will also not be able to see their real names and email address just as yours is protected from others. At your own convenient time, you may disclose your real identity to the member who have contacted you. However, it is advised that you check out our guidelines for safe online dating.

WHAT DISTINGUISHES A MEMBER FROM A SUBSCRIBER?
You become a member as soon as you create your profile. However, unless you are a paying subscriber, you will not be able to contact another member on the site.

IS IT FREE OR IS THERE A CATCH?

Membership is absolutely free. As a member, you have access to many of the site features, including receiving anonymous messages sent through the site. However, you still need to become a paying subscriber before you are able to start a conversation and send unlimited messages. We have made our subscription rates very affordable, please see our subscription page to find out the rates available.

WHY AM I UNABLE TO SEND MESSAGES?
Only our subscribers are allowed to send messages. Please check out our subscription page for details about our rates.
IS MY PRIVACY PROTECTED?
Absolutely! No other member can have access to your personal information and your details will not be used for a different purpose without your consent. You can find more details about this on our privacy policy page.

DOES THE SITE HAVE CENSORED CONTENT?

Actually, we do not have any plan to police our subscribers and members, but we hold the right to either hide, modify or delete profiles that are unacceptable. Reasons why a profile may be unacceptable includes: When a profile includes you contact details such as Skype or email address, addresses, Telephone numbers, etc. Illegal profile like profiles owned by a member who belongs to the under 18 age group or who is seeking contact with people in that age group. Profiles identifying the owner as a racist or that attacks other religions or groups. You will find more details when you read our terms of use.
LOGIN HELP
I CAN’T REMEMBER MY LOGIN DETAILS, IS THERE A WAY I COULD FIND THEM?
Sure there is. Look for the lost Password link and click on it, fill the form provided and you will receive an email reminding you of your Username and directing you to reset your password through a link. If you used your social network account to sign up for your membership, then use the related button for your sign in also. That should solve your problem but if you are still unable to sign in, feel free to contact us for help.
IS IT POSSIBLE TO CHANGE MY PASSWORD?
Yes. This can be edited on the Account Details page from your profile.
PROFILE HELP
WHY IS IT COMPULSORY THAT I SET UP A PROFILE BEFORE I CAN USE THE SITE?
You can perform searches on the site even if you have not created a profile. However, only a member can view the full profile of other members. Also, becoming a member requires no fee.
IS THERE ANY FEE ATTACHED TO SETTING UP A PROFILE?
No. You can set up a profile with your free membership; it is only when you want to connect with other people that you must become a paying subscriber.
HOW DO I GO ABOUT SETTING UP MY PROFILE?
The first step is to Sign Up with Nigerian Christian Singles for free to become a member. If you are already a member, proceed to click on Edit Profile your account.
CAN MY USERNAME BE CHANGED?
Yes. This can be edited from the Account Details page of your profile.
HOW DO I GO ABOUT CHANGING MY PROFILE?
The edit instructions on your profile will put you through
IS IT POSSIBLE TO PREVENT THE PUBLIC FROM VIEWING MY PROFILE?
Yes. Locate the Preferences page on your profile then change from 'visible' to 'hidden'. Please be aware that this action can be reversed anytime by you. Just change back to ‘visible’.
IS IT POSSIBLE TO DELETE MY PROFILE?
Yes. Your profile has an Account Details page. Go there and click on the 'Delete My Profile' link which is at the lower portion of the page. Please note that you will not be able to reverse this process and it will also erase all your information on the site. In case you are a subscriber with some time left on your subscription, this also will be erased with your profile and you will not be able to get a refund or even apply to any other profile (future or existing).
PHOTO HELP
MY PROFILE DOES NOT HAVE A PHOTO, HOW CAN I PUT ONE THERE?
You will find guidelines to help you upload photos when you go to My Photos.
DO I NEED TO DO ANYTHING TO MAKE MY PHOTO SHOW ON MY PROFILE?
There is nothing you need to do. Once photos are uploaded, our support staff checks them for approval before they become visible to the public. This also applies to existing picture anytime you change the one you are using as your primary picture. The normal time when newly uploaded photos are checked is 24 hours but there are instances when it takes a little longer, for example, during weekends due to limited staff and anytime there is high demand.
DO I NEED TO MEET ANY REQUIREMENTS BEFORE I CAN ADD MY PHOTOS?
Yes. The acceptable formats are JPEG, PNG, GIF, BMP, PCX or TIFF format. Your photo will not be accepted if up to 8192 kB in size, but the dimensions can be anything. Photos that are too large are usually resized automatically. Please pay attention to all the necessary guideline in My Photos.
I CAN’T SEE MY PHOTO IN MY PROFILE AGAIN. WHAT HAS HAPPENED?
There are reasons why your photo may be deleted. It may not meet our technical requirements, it may be X-rated or is a copyrighted material such as a picture of a celebrity or a cartoon.
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SEARCH HELP
HOW DO I SEARCH?
To do a quick and simple search, use the Quick Search form to specify your requirements and click 'Go'. To do a more advanced search, use the information on the Find page.
HOW DO I SEARCH FOR A SPECIFIC MEMBER BY NAME?
This is easy. Just by using the "search User By Name" option in the search section, enter the username or part of their User's name and click 'Go.'
HOW CAN I GET A MEMBER NAME THROUGH SEARCH?
If this is not getting any easy, maybe your search standard are just too narrow. You may need to ease your requirements just a bit, e.g. use a broader age range for the search, etc. If you are cutting down your search to something like this: a Girl 26-year of age, non-smoking and non-drinking female residing in Lagos, interested in having children, you may not get as much result as you possibly want.
WHAT DOES A MATCH MEAN?
When setting up your profile, there is a page where you specify the kind of people you want based on some criteria. Those who have profiles that match with these stated criteria are referred to as your MATCH. Based on the two-way matching performed by our matching engine, you will only see profiles of members whose profile does not just meet your criteria, but whose criteria are also met by your own profile.
I DON’T KNOW HOW TO REFINE MY SEARCHES
Create a complete profile and do not make the details of your desired partner too open. For example, you cannot be looking for a female aged between 18 and 80 who lives anywhere in the world. You must be able to find a balance between too narrow and too open a match. Also, when you specify the profile details for a match, you can rate the importance of each detail.
I’D LIKE TO ADD RATINGS AND NOTES, BUT I DON’T KNOW HOW TO DO IT.
Go to the User Profile and you will see the Notes and Ratings feature at the lower part of their photos block.
I HAVE RECORDED SOME NOTES AND RATINGS; HOW CAN I VIEW THEM?
This is another simple process. Follow these steps; log in - go to "Find" then "More" and then select "Notes" or "Ratings"
HOW DO I GO ABOUT EDITING A NOTE OR A RATING?
To make changes to a note or alter the rating you gave a user earlier, you need to go to User Profile, scroll down, and below their photos block, you will see “edit note”, click on it to delete or modify the note. You can change the rating by clicking the amount of stars you wish to give the user. You can also click the space before the first star to remove the rating entirely.
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CONTACTING OTHER MEMBERS
I NEED HELP TO CONTACT ANOTHER MEMBER
You will always see a ‘Contact Him’ or ‘Contact Her’ link each time you check the profile of another member. To contact a member, Click the link and a box will appear. Enter you message in that box and then send.
WILL THAT MAKE MY DETAILS DISCLOSED?
Not at all. Message sent to another member only shows your username, the message you sent as well as a short instruction to show how they can reply. For more details, check out our privacy policy.
HOW DO I SEND A REPLY TO A MEMBER THAT HAS JUST SENT ME A MESSAGE?
The email you have just received should have a link which you will have to follow. When you click the link, you will be directed to their profile and will find the ‘Contact Him’ or ‘Contact Her’ link which will then allow you to reply their message. Remember, you will only be able to send a message if you are a paying subscriber.
DO I HAVE TO FIRST BE A SUBSCRIBER BEFORE I CAN RECEIVE MESSAGES?
No, anyone with a profile and username can receive a message from another member who is a paying subscriber. However, you will not be able to reply their messages unless you subscribe.
IS THERE ANY WAY YOU COULD HELP SO THAT I CAN RECEIVE MESSAGES IN ANOTHER EMAIL INBOX APART FROM MY REGULAR EMAIL?
You can create a free Web-based mail account using a service like Hotmail and then use the newly created email address in setting up your profile. Don’t forget that free email services have their potential downsides. You might get your account disabled if you fail to check it for a long time. This would cause you to lose all the emails sent to you by other members and you profile may be removed from out database if there are repeated bounces from your address.
I NEED TO STOP MESSAGES FROM A KNOWN MEMBER. HOW DO I DO THAT?
Use the link in their email to get to their profile, or locate them with the Find By Name function. Right under their photo, you will see a ‘Block Him’ or ‘Block Her’ link which you can use. When a further attempt is made by the member to contact you, they will find a note telling them that you can no longer be contacted because you have blocked their messages. Once you block a member, the message block can only be removed by you.
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SUBSCRIPTION HELP
WHAT IS THE COST OF SUBSCRIBING TO NIGERIAN CHRISTIAN SINGLES?
We provide our members with a range of reasonable subscription packages, you will find more details in the subscribe section.
HOW DO I GO ABOUT THE PAYMENT PROCESS?
Our credit card payment facility is secure. You can also post a cheque, use our fax facility to pay by credit card or use the direct bank deposit option. Check out the subscribe section for more details.
HOW SAFE IS IT IF I CHOOSE TO PROVIDE MY CREDIT CARD INFORMATION ON THE NIGERIAN CHRISTIAN SINGLES SITE?
Very safe. We use WorldPay card-processing gateway for our credit card payment processing. This is a renowned and very respected worldwide card processing company. You will enjoy the maximum security of your card information when you transact online. Moreover, we do not store any credit card information on our site.
WHAT AM I GOING TO SEE ON MY CREDIT CARD ACCOUNT?
Payment usually appears as a purchase from the operator of the site - "NIGERIAN CHRISTIAN SINGLES".
IS SUBSCRIPTION RENEWAL AUTOMATIC?
Yes, your debit or credit card will be re-billed if that’s what you have used to pay for your initial subscription. However, if your subscription purchase is a gift for someone, you paid through a different method, or terminate your agreement prior to the renewal date, then your card is not charged again. In case you want to cancel the auto-renew feature, you will find the cancellation link on the Status page. Click here to get more details about the auto renew feature.
I WISH TO DELETE MY PROFILE BUT I STILL HAVE UNUSED SUBSCRIPTION. WILL I GET A REFUND OF MY BALANCE?
No, you will lose any unused subscription if you delete your profile. There is no refund if you do so.
WILL THE SITE RETAIN MY PROFILE EVEN IF MY SUBSCRIPTION EXPIRES?
Sure! However, the subscriber benefits can only be enjoyed if you subscribe again.